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How to Request and Get a Refund on Steam | Step-By-Step Guide

You bought a game, played it for an hour and didn’t like it? Now you want to get a refund on Steam for, but you don’t know how? Luckily, Steam allows users to request a refund for nearly any purchase on their platform. Also, you can request a refund for almost any reason. 

Before we begin, it is essential to note that Steam usually has two main criteria that you need to cover. First, you can request a refund within 14 days of purchase. Second, the game you want to get a refund for has to be played for less than 2 hours. 

However, even if you don’t qualify for these two requirements, you can still submit a request for a refund. Typically, Steam’s support team takes a look at all cases. So, let’s take a look at how you can request and get a refund on this online platform. We will guide you through the process with a simple step-by-step guide.

How To Request A Refund | Step-By-Step Guide 

Step 1. Go to ( and log in with your Steam account. After you have successfully logged in your account, you can proceed to step 2. 

Step 2. From the given options, you have to find and click on Purchases.

Step 3. Find the purchase you would like to receive a refund for and click on it. 

Note: Unfortunately, if you are unable to find your purchase on the list, it means that the purchase is ineligible for a refund.

Step 4. Select the problem you are having with the product. You will have the following options to choose from: 

  • I purchased this by accident 
  • Gameplay or a technical issue 

Step 5. After you click on one of the two options, you have to click on “I’d like to request a refund.’

Step 6. Choose from the drop-down menu icon where you would like to receive a refund. 

  • Refund to my Steam Wallet 
  • Refund to the original payment method

Step 7. Now, you have to fill out the request form. 

Step 8. Submit the request once you are ready. 

Step 9. You should receive a confirmation email that your request was successfully submitted.

Bottom Line 

If the request is made within the required return period and if the title has been played for less than two hours, you will most certainly get a refund for the purchase. Usually, you should be able to see a full refund on your purchase within a week of approval. 

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How to Request and Get a Refund on Steam | Step-By-Step Guide